The Learning Bubble

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Our promise

Here at TLB we support our product with 3 main ideals – Integrity, Availability, Punctuality

Integrity

We promise to answer your questions to the best of our ability without drowning you in techie speak. We see no reason to be rude or disrespectful to our customers. There are no stupid questions. We do not charge for our technical support

Availability

We are here for you. We promise to be available to answer your queries during normal office hours, barring fires and floods of course.

Punctuality

We promise to answer your emails within 1 working day although we will always strive to answer your query as soon as possible. If we need to arrange a callback, we promise to arrange a sensible time and not leave you hanging by the phone.

These are the 3 basic parts of our support promise. If you have any specific questions about our support promise, you can contact us at info@thelearningbubble.co.uk